Mobileread
Kobo Screen Frozen!
#1  LazyReaper 05-17-2010, 12:23 PM
Please help, I don't know what to do. I was browsing my book library on my Kobo today when suddenly the eReader screen simply locked! (As in it now just displays the 'A' listed titles on screen). I've tried the power button, and all the other buttons, but nothing seems to work! (Yes, even the reset button on the back).

The only thing that's tells me that it's still alive is when I plug it into the computer. I can still browse the drive of the Kobo, however the screen of the Kobo NEVER changes from the book page. PLEASE HELP!
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#2  bandsaw 05-17-2010, 12:33 PM
I don't mean to oversimplify here, but when you connected to your computer, did you leave it connected for a few hours to recharge? It sounds like the battery is drained.
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#3  LazyReaper 05-17-2010, 01:45 PM
I called customer support, and aside from suggesting that I hit the reset button, or make sure that the drive was properly removed (which it was), they didn't have anything else to offer. So I returned it and got an exchange with another one (Luckily it was the last one left in the store!). I only had the first one for about 2 days before this problem, so I'm hoping that the same thing doesn't happen to this one either.

And nope, the battery wasn't drained. It was at about 80% when this happened. All I was doing was going through the books section when it froze under the 'A's.
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#4  Stinger 05-17-2010, 01:51 PM
Man... I would really be interested the see the numbers and statistics of returned/exchanged Kobo's
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#5  LazyReaper 05-17-2010, 02:37 PM
Quote Stinger
Man... I would really be interested the see the numbers and statistics of returned/exchanged Kobo's
So would I. I'm hoping I'm only one of the few with this problem.
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#6  Turt99 05-17-2010, 02:58 PM
Seems like quite a few "it just stopped working" posts, but what you have to keep in mind is:

1) People are more likely to post about problems then they are about things that are working.

2) You never really know all the details about the problem, and I think even for Kobo's helpdesk it is probably easier to get the user to return and hopefully not run into the same problem if it doesn't seem to be a user error. Then they can try and clear the problem hands-on rather then over the phone when your not really sure what is happening.


Personally my Kobo has done its job well. One thing I found was when I used the up and down arrows to change the font, at one point it seemed like my device had frozen but after I let it sit for 5 min it was able to process my extra button presses.

I think your natural reaction when it doesn't change the screen is going to be to repress the button, but I find sometimes its just processing your request and by pressing a new button you have just confused it even more by adding to the list of items to process.
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#7  corona 05-17-2010, 05:58 PM
Quote Turt99
...at one point it seemed like my device had frozen but after I let it sit for 5 min it was able to process my extra button presses.
That's a long time, yo!
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#8  Zac 05-17-2010, 08:03 PM
Quote LazyReaper
So would I. I'm hoping I'm only one of the few with this problem.
Bandsaw above asked if you were sure that your Kobo was fully charged? Could it have frozen because it was out of juice? Once you plug it in using the USB cable you would be able to navigate around the Kobo.
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#9  Turt99 05-18-2010, 09:04 AM
Quote corona
That's a long time, yo!
Yeah it would have sucked if I was trying to read at the time, but I was just playing around with loading some books so I let it sit for a while (I didn't time it) and when it was ready again I continued playing around.

Basically I had it going up 2 font sizes and then back down, and then try to open the display menu, and all of this on a ePub with the font-sizing problem which might be related as well.
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#10  dantaipan 05-19-2010, 10:34 AM
I believe my charge ran out yesterday resulting in a screen freeze. After plugging in and charging everything was back to normal.
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