Sony Ebook Library Problems? Come Here First
#1  Andybaby 03-03-2009, 09:16 PM
Many people come here with problems with the Sony Ebook Library software, and I've noticed the answer almost always is this.

Doing the Following seems to solve, Connection Issues, Sync Issues, and Crashing Issues.
(to help with Google Searches find their answer as this site ranks pretty high on google)
Ebook Library Crashing
Ebook Library Can't Connect
Ebook Library Can't Sync

To help correct your issue with the eBooks software please follow the
below steps:

Go to Start>Control Panel and open Add/Remove programs. Find and
uninstall/remove "eBook Library by Sony".

Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click ok

Please delete the following folders as listed below:

For XP
C:\Documents and Settings\All Users\Application Data\kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\%username%( i.e. you windows log in name)
\Local Settings\Application Data\kinoma
C:\Documents and Settings\your user name\Local Settings\Application
Data\Sony Corporation
C:\Program Files\Sony\eBook Library

For Vista

C:\Program Files\Sony\eBook Library
C:\Users\%username%\AppData\Local\Sony Corporation

After doing so, reinstall your Connect Reader software from:
Also If you are having Connection Issues, Or Charging Issues with your Reader, make sure you are using the USB cable that came with your reader, this seems to solve all these issues too.

#2  Andybaby 04-02-2009, 12:18 AM
I just had the crashing bug for the first time. to resolve it i had do rename C:\Documents and Settings\your user name\Local Settings\Application
Data\Sony Corporation

to something else, this folder is where the library database is stored, so you loose everything when it happens.

So i sugget make backups of this file if you keep alot of collections, just in case.

#3  RandallFlagg 07-17-2009, 09:43 PM
Thanks, I knew I read this here before. Today I was adding some files and it crashed. I could restart the app, but it would error out as soon as I clicked on library. I knew it was a corrupt file, but I couldn't remember all the files to delete, just kinoma. I deleted everything in your post and reinstalled the software. Added my files and all is good.

#4  ekelly23 07-20-2009, 11:30 PM
Seriously this is the best website in the history of websites. This is the second time I've had problems with my reader and found my answer here after sony wasn't able to help. Thanks guys!

#5  jaxx6166 07-21-2009, 11:26 AM
Andy -

What type of sync issues? The double/triple/to infinity and beyond duplicating books on the reader? Or the just failure to sync completely

#6  Dr. Drib 07-25-2009, 08:41 AM
Quote ekelly23
Seriously this is the best website in the history of websites. This is the second time I've had problems with my reader and found my answer here after sony wasn't able to help. Thanks guys!

Welcome to MobileRead, ekelly23, and thank you for the compliments about MobileRead.

MobileRead is popular for a number of reasons, but without people who view it, then the Forums here would not be of much value to anyone.

If you're not already aware of it, we have over 11,000 free and public domain titles, most assembled with loving care and attention to the overall look of these ebooks. They're also available in many popular formats.

Again, thank you for your kind words about the site.


#7  toneebell 11-07-2009, 10:45 PM
I did what andybaby said and for me it did not work. But I noticed but I dragged and dropped the files from library to the reader they appeared in the reader window. I checked by changing the view in the library to list view and clicking on the thumbnails to open the books. On a couple of the books I made with calbre, the book was not there, just the thumbnail. Ebook library was trying to transfer abook that was not there. For some reason the file did not copy. Tried it again and all the books synchronized properly, maybe this will help someone else.

#8  just_kev 11-12-2009, 04:02 PM
Great Stuff, this is what I was hoping to find and this worked for me.
But please be patient.
How do I now get the books on my reader back in the Library?
More reading......
There is so much to read....
Good job it is one of the things I enjoy, lol.

#9  toneebell 11-14-2009, 06:09 PM
When you plug your reader cable into the usb port, a window will open up with two folders inside just as if you had plugged in a usb drive. One is named database and the other is named digital editions. Click on the database folder and in the next window; three more folders open up. Click on the media folder, and the next folder you will see is called books. Open it up and there are your ebooks, you can select them and copy them to another folder. Note: I have not downloaded any ebooks from the sony store. I used Calibre (a very good conversion program) to make my own ebooks. That is the content I have in my ebook library. I do not know if this will work for purchased books. I hope that this will help you recover the books from your ereader. This is the path to the books in my ereader when the folder comes up.
If the window does not open up go to my computer, and click on the ebook reader icon in there, and follow the steps above.

#10  sinkleir 11-26-2009, 02:12 PM
I have a PRS-700, I'm having troubles getting it to read the books on the SD card I installed in it, they show up in the library application.. but when i boot up the reader, it shows only the 18 books i have on the internal memory..

what do i have to do to read the books from the memory card? that must be possible, otherwise it'd be dumb to have the memory card slot there >_>

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