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Links To Amazon Website: User Guides, Updates, Customer Service - And More!
#1  poohbear_nc 07-28-2010, 10:28 AM
This thread will list links to the Amazon website Help pages, so that you can quickly access information before posting a question in the Forum.

If you're not sure where to start, this is the link to the main Kindle Help page:
http://www.amazon.com/gp/help/customer/display.html/ref=sv_kinh_8?ie=UTF8&nodeId=200127470


This thread is strictly informational and has been locked. If you have questions you can't answer using these resources, please start a thread in the Kindle Forum. If you have additional information or corrections for this thread, please send a PM (Private Message - click on my my name and then click on the "Send a Private Message" option).


Click on a link to jump directly to the post:

User Manuals
Software Updates
Customer Service
Troubleshooting
Free Reading Apps
Publishing On The Kindle
Amazon Kindle Website
Free Book Collections
Scam/Phishing Emails

#2  poohbear_nc 07-28-2010, 10:33 AM
This is the link to the main Kindle Documentation page:
http://www.amazon.com/gp/help/customer/display.html/ref=hp_krec_docs?nodeId=200317150

There are separate User Guides for the Kindle1 (1st Generation), Kindle-US, Kindle-International, Kindle DX-US, KindleDX-International, KindleDX-Graphite, and Kindle3.

You can download the appropriate User Guide onto your Kindle, onto your PC/Mac, or read it online.

#3  poohbear_nc 07-28-2010, 10:38 AM
This is the link to the main Kindle Software Update Page:
http://www.amazon.com/gp/help/customer/display.html/ref=hp_200127470_software?nodeId=200529680.

There are separate updates for each Kindle model. You MUST download only the update that matches your Kindle model. You can confirm which Kindle model you own by looking at the first 4 digits of the serial number located on the back of your Kindle and comparing it to the serial number(s) listed with each update.

#4  poohbear_nc 07-28-2010, 10:43 AM
This is the link to the main Kindle Customer Service page:
https://www.amazon.com/gp/help/contact-us/kindle-help.html?ie=UTF8&nodeId=200127470&type=email&skip =true#csTop

This link is specific for Kindle related customer service issues. You can contact Customer Service via email or phone. Have your Kindle and its power cord by your phone, as the technician may instruct you to carry out diagnostic tests while talking with you.

#5  poohbear_nc 07-29-2010, 11:08 AM
This is the link to the main Kindle Troubleshooting page:
http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=200375470

You may be able to resolve problems here before calling Kindle Customer Service, or while waiting for an answer to your post in the Kindle Forum.

#6  poohbear_nc 07-29-2010, 11:17 AM
This is the link to the Free Reading Apps main page:
http://www.amazon.com/gp/feature.html/ref=sa_menu_karl3?ie=UTF8&docId=1000493771

Download an app onto your PC, Mac, or mobile device and read Kindle books - no Kindle required.

#7  poohbear_nc 07-29-2010, 11:22 AM
This is the link to Amazon's Digital Text Platform page:
https://dtp.amazon.com/mn/signin

Start here to learn "the fast and easy way to publish your books for sale in the Kindle Store worldwide. Digital Text Platform gives you everything you need to be your own publisher."

#8  poohbear_nc 07-29-2010, 11:31 AM
This is the link to Amazon's website "dedicated to helping Kindle customers learn more from the books they read."
http://kindle.amazon.com/

Here you can view and manage your library, highlights, and notes online. There are also quick links to the "Manage Your Kindle" and "Kindle Support" pages.

#9  poohbear_nc 07-29-2010, 11:34 AM
This is the link to Amazon's Free Book Collections main page:
http://www.amazon.com/b?ie=UTF8&node=2245146011

Here you will find links to older, out-of-copyright, pre-1923 books that are available online, and compatible with the Kindle.

#10  poohbear_nc 08-16-2010, 10:04 AM
The Amazon name and logo have been used by criminals in "phishing" emails that try to trick you into revealing personal information. These emails usually pose as "requests for updated information on your account" or threaten to close your account if you do not update your information. Amazon has provided information to help you identify real emails, and a place to report any suspect emails:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_phish_ident?nodeId=15835501



A basic "rule of thumb" is virtually all unsolicited emails from Amazon are "no reply" emails. If an email appears from Amazon to inform you of an issue pertinent to your account, it will NOT ask you to reply to it. If fact, you can't reply to it.

If you emailed Customer Service and received a reply, it too will NOT ask you to reply to it. Instead, it will give you options to click on: "Yes, this answered my question" or "No, this did not answer my question."

Bottom line: Amazon will NEVER ask you for personal information via email.

If you receive a suspect email, report it to Amazon and let them deal with the criminals.

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