New Kindle Fire 7 isn't recognized by Calibre
#1  SuzanneP 02-08-2020, 09:52 PM
I've run all the troubleshooting that is recommended. My computer recognizes the new device, but Calibre doesn't. Here's what the debug run says- which is another language to me. Any help would be hugely appreciated!! TY!

calibre 4.10.1 embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: KindleUnpack - The Plugin (0, 82, 1) && Kindle Collections (1, 7, 24)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c26&rev0005 devinst=2),
USBDevice(vendor_id=0x10f1 product_id=0x1a33 bcd=0x6707 devid=usb\vid_10f1&pid_1a33&rev_6707&mi_00 devinst=3),
USBDevice(vendor_id=0xa5c product_id=0x21e3 bcd=0x112 devid=usb\vid_0a5c&pid_21e3&rev_0112 devinst=4),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c2d&rev0005 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0c31&rev_???? devinst=1),
USBDevice(vendor_id=0x10f1 product_id=0x1a33 bcd=0x6707 devid=usb\vid_10f1&pid_1a33&rev_6707 devinst=6),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=7),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=8))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0c31#g0w0x8089366gqqs#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0c31#g0w0x8089366gqqs#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W0X8089366GQQS',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{C92F59AF-5803-4EBF-A56E-1CD73B5032B9}': [{'broadcast': u'', 'netmask': u'', 'addr': u''}], u'{E8E0D583-1054-11E8-BCB9-806E6F6E6963}': [{'broadcast': u'', 'netmask': u'', 'addr': u''}]}
No device is connected

Looking for devices...

Devices possibly connected: None

#2  kovidgoyal 02-08-2020, 10:04 PM
That device is reporting it has no storage available, which is why calibre refuses to connect to it.
This can usually be fixed by rebooting both the device and the computer. Also sometimes faulty/failing
SD cards cause it. If you have an SD card in the device, try removing it.

#3  SuzanneP 02-09-2020, 08:11 AM
It’s a brand new Kindle, just bought and unpacked yesterday. Weird that it says there’s no storage.
I have tried rebooting both the Kindle and the computer. Nothing has changed. I’m not even sure if Kindle has an SD card. Any other suggestions?
I’d prefer NOT to uninstall Calibre and reinstall as I assume I will lose all of my books. Thank you.

#4  SuzanneP 02-09-2020, 08:19 AM
Do I need an SD card? The kindle has storage, no?

#5  stumped 02-09-2020, 08:30 AM

and also 5th answer here

or watch one of many youtube how to videos

#6  SuzanneP 02-09-2020, 09:29 AM
Sir, you are a GENIUS! Thank you so much!!

#7  stumped 02-09-2020, 09:34 AM
It's a poor design by Amazon, in my opinion. Not obvious what you have to do at first.
Once you memorise SWIPE DOWN it gets easier

#8  SuzanneP 02-09-2020, 10:25 AM
Agreed. Seems I have to do this everyone I connect. Annoying. Thanks again!

#9  stumped 02-09-2020, 11:57 AM
Yes you have to remember to do it every time. It's the same with Android phones.
My wife forgets how, regularly, when she wants to connect to copy photos to pc

The other option is to look at wireless solutions ,like send to kindle, but that only works with some formats

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