Hello
Only had the device a week and BOOX ONYX technical support don't know why my device crashes when launching the pre-installed Music app
Been through all of the setting they recommended and no luck
They are submitting my logs to the R&D team
Any ideas and thanks in advance
Do you mean your entire device stops when you try to start the app?
Or just the app crashes?

Do you have ADB working? Try this:
If it dies, open another ADB window first and run logcat in it before trying to start music.

(There's more fun over at the Onyx sub-forum https://www.mobileread.com/forums/fo...play.php?f=220)
The UI crashes and the restarts
i am new to these devices, how do I get the ADB working ?
Thank you
Mmm, I'm not sure if/where the Onyx Settings (vs. stock Android Settings) has this, but try:
Settings > System > About > Build number, tap on Build Number 7 times. ("You are a developer!")
Settings > System > Developer Options > USB debugging, turn on.
Google "minimal ADB" and download it, follow directions.
ADB is a necessary skill.
Okay thanks
I found USB Debug Mode under Apps>App Management
Thanks for the help, I will try it out
Yes got ADB working, ran teh script and the system UI crashed

Is there anyway to stop it crashing?

I have also tried 3rd Party Apps and they crash thes sytem UI aswell
You have to know what caused it.
Your system could be corrupt or it could be a bug.
Open a second window, run "adb logcat" and then start the Music in the other window.
okay thank you
All sorted now as they issued a firmware update on the 19th after I contacted them

Thanks for the intro into ADB