Mobileread
My Kobo Works Great / Or Not
#1  Orochi 05-30-2010, 07:21 AM
There has been lots and lots of posts about some of the problems that people have had with the KOBO, so I thought I would start a poll to see how bad / or good things really are.

Note: I just started this on an impulse and realized after I may have left out something. Guess we`ll see how it goes.
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#2  Stinger 05-30-2010, 08:52 AM
I voted for "Works GREAT" only because there it was the closest to how I feel about the Kobo.

I've experienced some of the problems listed, but at this stage in the Kobo lifecycle, they don't really bother me; I'm confident a firmware update will eventually fix most of them, and in the meantime the workarounds are pretty simple and easy.

I purchased the Kobo knowing full well it was a barebones device without the bells and whistles touted by the Kindle and the like. With that in mind, I'm extremely happy with my purchase.
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#3  terifili 05-30-2010, 09:16 AM
Quote Stinger
I voted for "Works GREAT" only because there it was the closest to how I feel about the Kobo.

I've experienced some of the problems listed, but at this stage in the Kobo lifecycle, they don't really bother me; I'm confident a firmware update will eventually fix most of them, and in the meantime the workarounds are pretty simple and easy.

I purchased the Kobo knowing full well it was a barebones device without the bells and whistles touted by the Kindle and the like. With that in mind, I'm extremely happy with my purchase.
Just curious as to how many page clicks you get out of a charge?
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#4  Stinger 05-30-2010, 09:27 AM
I really couldn't say with any accuracy.

I've been plugging it in for short periods pretty frequently, so I haven't experienced a full-to-empty lifecycle yet.
Plus, the page numbering is kinda funky, so judging how many page flips you had by using the total pages in the couple books you read on a single charge isn't worth much.

I wrote a post that might explain why you're not getting the advertised 8000 pages:
http://www.mobileread.com/forums/sho...3&postcount=60
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#5  Bismar 05-30-2010, 10:25 AM
I did not think they deserved the 'Works Great' option, as they thus far would not admit that the battery life is a problem, and their only response to fixing it has either been, bring it in and wait a week while we get a replacement, or press the reset button.

A truly great company, would admit that they are having battery issues, giving an appropriate reason as to why its happening, rather then letting everyone take wild stabs at it, and hoping the problem will go away.

Even the content locked problem with apostrophe's are not to be found on their helpdesk, but rather, it is up to forums (go mobileread!) such as this to find out why its broken and how to fix it. In fact they still list that its impossible to remove the 100 free books, while great folks here, have figured it out in less then a week.

Another fun fact, bookmarks disappearing when you sync. Seriously, how did this get pass quality control?

As such, i feel that while the hardware is pretty solid (being actually designed by netronix), the firmware is an utter piece of junk, and that kobo should hire better qualified quality control, programming, and support staff.
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#6  Stinger 05-30-2010, 11:04 AM
Quote
A truly great company, would admit that they are having battery issues, giving an appropriate reason as to why its happening
alas we can dream I don't believe there is a single corporate entity in existence today that I would file under your truly great category. Maybe I'm just jaded...

Just out of curiosity, what are a couple companies you would call truly great?

EDIT:
I guess it depends on how you look at this question. Are we talking about the whole package? Kobo the eReader, the PC desktop software, customer support, their online store, and everything else as a whole?

The only point you made that is related to the device itself is the content locked message caused by apostrophe's in file names. Which to me isn't a huge deal if you only consider that problem, not the fact that Kobo have not acknowledged it.

I explained my thoughts on the battery life issue in this post:
http://www.mobileread.com/forums/sho...3&postcount=60
which I think is more of an issue with "false advertising" if you want to call it that, rather then a problem with the device itself.

I agree that the desktop app is a hunk of crap and the sync bug boggles my mind too. But I'll never ever use the desktop app unless they push firmware updates through it. Any books I buy will have DRM removed and added to Calibre. And again, this isn't really a problem with the device itself.

I guess I'm used to kludge solutions and not relying on 'official' means to get usefulness out of my hardware...
*EXIT* proprietary 'official' software
*ENTER* community created awsomeness
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#7  SensualPoet 05-30-2010, 11:54 AM
Since multiple choices are allowed, I selected both "Works great" and "font problems".

There's really quite a lot that is good about the Kobo -- price, portability, screen legibility, simpleness, elegant design.

Quality control, alas, is not a strong point but -- at this point -- I am willing to chalk that up to an unseasoned executive team. Every pain point I've experienced is fixable which is why I remain optimistic and continue to respond favourably to the Kobo "vision".

I don't have battery issues; the font problem is "random" and on many books it's not an issue so where I experience it I read something else in the meantime; the lack of clear set-up instructions disappears after you figure out how to use it; the inability to remove or prune the 100 free books is a pain but fixable.

The most damning thing is the unresponsiveness of the team to acknowledge the problems / concerns and take immediate steps to address them. Yah, I know: they are in the throes of an international launch, but really, take ownership of the issues and fix the easy stuff right away. Having an active presence on this forum would be a nice start. Reputation of a start-up is fragile; it would be a shame to screw this up.
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#8  Ghoda 05-30-2010, 12:48 PM
Quote Stinger
I voted for "Works GREAT" only because there it was the closest to how I feel about the Kobo.

I've experienced some of the problems listed, but at this stage in the Kobo lifecycle, they don't really bother me; I'm confident a firmware update will eventually fix most of them, and in the meantime the workarounds are pretty simple and easy.

I purchased the Kobo knowing full well it was a barebones device without the bells and whistles touted by the Kindle and the like. With that in mind, I'm extremely happy with my purchase.
Why say it again when Stinger already said it so well? Put me down as a big ditto.
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#9  Thrasher 05-30-2010, 02:38 PM
My Kobo does not work great, but I can overcome most of the problems just fine. We know how to fix the font sizing problem and I can even read foreign fonts by adding internal fonts inside the ePub. It is not working great, but everything is fixable for now in terms of ePub...
And ever since I am not turning off my device I am getting great battery life (at least according to the battery indicator). I have not charged my Kobo for 7 days now...
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#10  sunami88 05-30-2010, 04:24 PM
I had the font resizing issue, but fixed it easily enough (at first by nuking the CSS entirely, then by using the app found in this forum). Also, my first charge went by awfully quick, but since then seems to be a lot better.

All in all I'm satisfied with my purchase. I've bought/read a few books already, and I think it'll soon come time to work my way through the "included classics".

I wanted an affordable eReader, I got an affordable eReader (and thankfully, not a lemon!).
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