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Problem Installing Sunrise XP
#1  CYBret 04-16-2008, 07:06 PM
I've been a Sunrise Desktop user for a few years and finally decided to upgrade to Sunrise XP. However, I've had some problems with the installation. I've tried deleting/reinstalling several times and the problem continues.

By the way, I'm running Windows XP Media Center on an HP laptop.

When I click on Sunrise XP I get several critical stops and error messages:
This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then...the program starts. And it works.
I suppose that's something, but I'd really like to get it working properly. I use Sunrise XP in a geocaching tutorial on my site so it's pretty important that I get it working.

I tried searching these forums for any advice on this problem but couldn't find anything.

Thanks!

Bret

#2  vineds 04-17-2008, 09:06 AM
I tried the new upgrade to 2.04 and I think that the issue is with the compatibility changes made for it being usable with the new Windows Vista version of HotSync Manager. I have windows XP and had the same issues when upgraded to 2.04 from 2.03. I rolled it back to 2.03 and everything is fine now. Here is the 2.03 install if you need it
[zip] sunrisexp-setup.zip (819.0 KB, 1741 views)

#3  CYBret 04-17-2008, 09:21 AM
Yup! That fixed it! HUGE thanks!!!!

#4  anadem 07-01-2008, 02:10 PM
Thanks from me too! 2.03 works but 2.04 got the "app failed to start" message looking for SYNC20.dll (then opened the Sunrise GUI.)

#5  mgr_slayer 12-20-2009, 11:50 PM
Install 2.04 and change Sunrise app to start in "C:\Program Files\Palm"

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