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Kindle keeps rejecting emailed book sent via Calibre
#1  The Zinc Girl 02-19-2020, 05:08 PM
Hi,
I have been using calibre for years and have never had a problem emailing books to kindle email addresses. All the kindle addresses I send to are set up to send in MOBI format. All of a sudden the books are being rejected. This is the message I receive :

Dear Customer,

The following document, sent at 09:04 PM on Wed, Feb 19, 2020 GMT could not be delivered to the Kindle you specified:
* Unbroken_ A World War II Story of Survival, Resilience, and Redemption - Laura Hillenbrand.MOBI

The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc, .docx)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

Adobe PDF (.pdf) can be converted to Kindle format and delivered on an experimental basis.

If the document that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs.



Does anyone know why this is happening? I have been sending to kindle addresses for years...never had this problem before. I did some testing this afternoon and every single kindle address rejects my calibre sent books. I have no problem sending books (EPUB) to non Kindle emails. Please help
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#2  joblack 02-19-2020, 06:31 PM
Since today I have the same problem. Don't know why.
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#3  Jezibelle 02-19-2020, 07:18 PM
OH MAN. I'm glad to see this. Although I wish I'd seen it hours ago, as I've wasted entirely too much time on my precious day off trying to fix this issue, thinking I was doing something wrong or accidentally changed a setting. I just joined this forum because I was going to ask for help with it. Anyone figure it out?
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#4  Thurbs 02-19-2020, 09:41 PM
Same problem here, tried converting to different formats MOBI,PDF and still getting the rejection from Amazon.
Any help would be appreciated.
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#5  McKnitter 02-19-2020, 10:17 PM
Quote The Zinc Girl
Hi,
I have been using calibre for years and have never had a problem emailing books to kindle email addresses. All the kindle addresses I send to are set up to send in MOBI format. All of a sudden the books are being rejected. This is the message I receive :
. . . .


Does anyone know why this is happening? I have been sending to kindle addresses for years...never had this problem before. I did some testing this afternoon and every single kindle address rejects my calibre sent books. I have no problem sending books (EPUB) to non Kindle emails. Please help
Same here! I thought maybe there was some conflict with Malwarebytes or AdGuard or something that was affecting the attachment on my emails.

I've tried sending mobi books that are already in My Content on Amazon (so I know they "work"), but no luck. Same message.

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#6  kovidgoyal 02-19-2020, 10:53 PM
That's a message from amazons server, you'd have to ask amazon customer support why they have suddenly started rejecting books they previously accepted. If I had to guess, its most liely a bug in their service and should be fixed in a day or two.
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#7  McKnitter 02-19-2020, 11:10 PM
Quote kovidgoyal
That's a message from amazons server, you'd have to ask amazon customer support why they have suddenly started rejecting books they previously accepted. If I had to guess, its most liely a bug in their service and should be fixed in a day or two.
That was my guess, so I'll wait it out. Meanwhile I can side-load to my Kindle to read.

Thanks, Kovid!
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#8  binaryhermit 02-19-2020, 11:37 PM
I know that the file I tried to send to my kindle via email from a recipe that DL'd a few hours did that.

Occasionally, resending a file Amazon rejected works. didn't work in this case.
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#9  Thurbs 02-20-2020, 03:26 PM
I talked to Kindle support via chat they are aware of the issue and are working on it.
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#10  Jezibelle 02-20-2020, 06:26 PM
It seems to be fixed now!
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