Mobileread
Amazon Customer Service RE: Formatting problems
#1  daffy4u 06-14-2008, 06:51 PM
My email to CS this morning:

Quote
I purchased iPod & iTunes for Dummies.
http://www.amazon.com/iPod-sup-iTunes-Dummies/dp/B000WJS9NY/ref=sr_1_1?ie=UTF8&s=digital-text&qid=1213460387&sr=1-1

The title shows up on my Kindle as "iPod<sup></sup> & iTunes<sup></sup>...". The title at the top of each page reads the same way. I've tired to change it via my computer with no luck yet.
Their reply:

Quote
Hello from Amazon.com.

Thank you for writing to us about the difficulty you had recently reading "iPod & iTunes For Dummies" on your Kindle. I've looked at the item myself, and it appears that there is a problem with that file. I apologize for the inconvenience this has caused.

Since there is a problem with this title, I've requested that it be corrected as soon as possible. If you are still interested in a corrected copy of this title, you may wish to visit the Kindle store again at a later time and see if a corrected version is available.

If you are not interested in keeping the book in its current condition, you can return any item purchased from the Kindle Store within seven days of purchase.

Again, I apologize for the trouble you had with this item. Our goal is to help you get the most out of your Kindle experience. If you need further assistance, please contact customer support at 1-866-321-8851.

Thank you for choosing Kindle.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=wgudrxud3333429465
If not, click here:
http://www.amazon.com/rsvp-n?c=wgudrxud3333429465

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Sean C.
Amazon.com Customer Service
I'm unsure if this means I get a free copy of the corrected version or have to delete what I have and re-buy at a later time. I'm going to send a follow-up reply.

It's nice that they contacted me within 4 hours of my report on a Saturday.
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#2  RickyMaveety 06-14-2008, 07:22 PM
Sounds to me like you get a free updated version when it's available.
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#3  Elsi 06-14-2008, 09:10 PM
Quote RickyMaveety
Sounds to me like you get a free updated version when it's available.
Unless you opt for the refund.
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#4  JSWolf 06-24-2008, 05:17 PM
To me it sounds like you get your money back and can at some time in the future hopefully they will have an updated edition you can purchase.
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#5  daffy4u 06-24-2008, 05:40 PM
Thanks for reminding me to update. I kept the book, waited a few days for the corrections to be made (could have been sooner but I didn't know). I then deleted the book from my Kindle and then went to my Media Library and re-sent it to the Kindle via whispernet (or download). The corrected version is now on my Kindle and the coolest part is that my bookmarks are still intact.
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#6  RickyMaveety 06-24-2008, 07:02 PM
That is cool. It's nice to know they actually listen when you report a problem.
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