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computer does not recognise my eco reader
#11  cbell 07-17-2010, 03:41 AM
rocket, it's not about the USB port 'working'.

Are you able to try connecting your ECO Reader to another USB port on your computer?
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#12  GeoffC 07-17-2010, 03:42 AM
Do you have another usb cable you can try ...
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#13  rocket54 07-17-2010, 06:11 AM
i"ve tried two other usb ports and a different cable for the same result. thanks for the responses.
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#14  GeoffC 07-17-2010, 09:34 AM
Quote rocket54
i"ve tried two other usb ports and a different cable for the same result. thanks for the responses.
if there's no indication on your PC that the eco is connected, what is the eco itself doing ?

What PC operating system are you using, is it one that you can manually force it to recognise "new hardware" ?
Are you using a Virus/Firewall that prevents connections via USB ?
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#15  rocket54 07-18-2010, 05:52 AM
my computer is now recognising a device but i"m getting the message "device driver software was not correctly installed". sometimes i get the message "öne of the usb devices attached to this computer has malfunctioned and windows does not recognise it". it shows as an "ünknown device". when i check the properties i get the message "windows has stopped this device because it has reported problems (code 43)". i am at a loss and any help would be appreciated.
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#16  GeoffC 07-18-2010, 05:58 AM
ah - at least you appear to be getting somewhere ....

which operating system is on your PC ?
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#17  rocket54 07-18-2010, 10:38 PM
j run windows 7
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#18  rocket54 07-21-2010, 07:25 AM
got it sorted, a stupid mistake by me! everything is working fine and i'm very happy with the eco
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#19  GeoffC 07-21-2010, 12:26 PM
Quote rocket54
got it sorted, a stupid mistake by me! everything is working fine and i'm very happy with the eco

Brilliant .... not to worry, it does happen to the best of the best .....

Glad to see you've sorted it, and you'll know for the next time - or if another person has a similar issue ....
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#20  cbell 07-21-2010, 06:46 PM
Quote rocket54
got it sorted, a stupid mistake by me! everything is working fine and i'm very happy with the eco
Very good! Thanks for letting us know
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