Mobileread
[IOS] Companion woes
#1  Sosakan 08-11-2019, 02:18 AM
Hello!

Just downloaded companion and set the connections up. I’m able to connect and see my books, but when I try to download through the content server, all I get is the (buffer?) wheel with no progress after 10min. I have searched the forums/faqs with no luck.

I use a firewall (whitelisted)
I use a vpn
My internet is decent, but not spectacular.

I figure since I can see my books the firewall/vpn shouldn’t be a problem, but frankly, networking is not my strong suit. *blush*

Thanks in advance for the help!
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#2  pwalker8 08-11-2019, 04:42 PM
Quote Sosakan
Hello!

Just downloaded companion and set the connections up. I’m able to connect and see my books, but when I try to download through the content server, all I get is the (buffer?) wheel with no progress after 10min. I have searched the forums/faqs with no luck.

I use a firewall (whitelisted)
I use a vpn
My internet is decent, but not spectacular.

I figure since I can see my books the firewall/vpn shouldn’t be a problem, but frankly, networking is not my strong suit. *blush*

Thanks in advance for the help!
Android or iOS?
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#3  Sosakan 08-11-2019, 11:27 PM
Quote pwalker8
Android or iOS?
iOS, I’m on an iPad Air 2. Thanks for taking the time to reply!
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#4  Sosakan 08-11-2019, 11:29 PM
I recently tried turning off my firewall, vpn, and antivirus and am still getting the same wheel when trying to download from content server
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#5  pwalker8 08-12-2019, 09:09 AM
That certainly is odd. How many books are you trying to download? Have you tried downloading just one? That should take less than a couple of secs unless it's a particularly big book.

Are you connecting to a local content server, i.e. Calibre on your local PC, or on some remote content server? I have no problems downloading from my local content servers with both the server and the iPad on the same wireless network. If you are trying to access your local content server remotely, then try it on the same network and see what happens.
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#6  Sosakan 08-12-2019, 10:51 AM
Thanks for the help pwalker!
I tried just one almost every time just to check the connection but no dice. I tried books without pictures, PDFs, content heavy books, but nothing seems to work.

My laptop is connected to my router via Ethernet AND on my house WiFi. I haven’t disconnected the Ethernet yet, that’s next. I tried again with my firewall, antivirus, and vpn off and I get the same result. I can see my books, I can connect to my laptop with other apps, but CC just won’t let me download anything.
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#7  Sosakan 08-12-2019, 10:59 AM
Oh, an the iPad and laptop are in the same room
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#8  Sosakan 08-12-2019, 12:33 PM
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#9  pwalker8 08-12-2019, 03:39 PM

Did you get it working?

If you have the laptop and iPad in the same room, try connecting wirelessly rather than as a content server. You then have to send the book from the laptop to the iPad, rather than pull from the server to the iPad, but it's something to try to see if it works.

What firewall are you using on your laptop. If it's a windows laptop, that has a built in firewall that is turned on by default. That can sometimes cause these sort of issues especially if you install security software that comes with firewall and anti-virus such as Norton's.

Also, try going to your laptop, bring up Calibre, bring up preferences, bring up Sharing over the net, then click on show server logs. That will list the access log that shows the ip adress and ports. I think that Calibre uses a system much like FTP where it will open a random port to copy the book rather than use the http or https port.
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#10  Sosakan 08-13-2019, 01:56 AM
Pwalker,

Sadly, no. I have tried everything I can think of. I have turned off any and all firewalls, antivirus, vpns, bandwidth limiters and the like with no difference.

I did try connecting via WiFi instead of a content server and that did work, so there is a connection and a bit of good news there.

As to the server logs, I did have a peek, but other than seeing pretty much what you mentioned, I couldn’t really divine any info out of it that would help me. I’m happy to post the logs here if you or anyone would think it’d help. I wish I knew more about networks, but I’m more of a software/hardware guy myself. Thanks again for the help!
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