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How to return an audiobook purchased by mistake
#1  Purple Lady 10-13-2019, 04:51 PM
Apparently I bought an audiobook last night. I didn't know that I did until looking at my emails today. As far as I know I have never purchased an audiobook before.

I went to digital orders and see the Kindle book I bought along with a return for refund choice. There is no such choice for the audiobook. How do I return it for a refund?
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#2  tubemonkey 10-13-2019, 05:15 PM
Quote Purple Lady
Apparently I bought an audiobook last night. I didn't know that I did until looking at my emails today. As far as I know I have never purchased an audiobook before.

I went to digital orders and see the Kindle book I bought along with a return for refund choice. There is no such choice for the audiobook. How do I return it for a refund?
Give Audible a call and explain it to them. They'll give you a refund/reverse the charge.

Audible = 1-888-283-5051
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#3  Purple Lady 10-13-2019, 05:49 PM
Thanks! They said the order is still pending, but they would refund it now.
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#4  tubemonkey 10-13-2019, 05:59 PM
Quote Purple Lady
Thanks! They said the order is still pending, but they would refund it now.
YW, and glad they resolved it for you.
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#5  CRussel 10-13-2019, 07:35 PM
Quote Purple Lady
Thanks! They said the order is still pending, but they would refund it now.
The still pending is probably why the Return button was shown. IME, Audible has been very good about returns/refunds.
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#6  SeaBookGuy 10-16-2019, 10:06 PM
The only thing to look out for with Audible is that if you return more than a couple of books within a short time, they gray-out the return feature forcing you to contact them directly to request a refund. I have never, ever had them question a request. One time though they were very polite in pointing out that the book I wished to return had been purchased more than a year earlier so was ineligible.
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#7  Catlady 10-17-2019, 01:02 PM
Quote SeaBookGuy
The only thing to look out for with Audible is that if you return more than a couple of books within a short time, they gray-out the return feature forcing you to contact them directly to request a refund. I have never, ever had them question a request. One time though they were very polite in pointing out that the book I wished to return had been purchased more than a year earlier so was ineligible.
That return button might be grayed out for some other reason--I had that experience once even though I'd only ever returned one other book, months before. Required a phone call, but no one could explain why the website wouldn't let me return the book automatically.
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